Effective April 1, 2017 we will no longer be providing free support on the version 6 series of EnergyPro. Version 6 became obsolete for Title 24 purposes on January 1, 2017. While you can continue to use that version as long as you wish, support services will only be provided on an annual paid basis, and only for the most recent version, 18.104.22.168. No support will be provided for versions prior to version 22.214.171.124 since the newer update addresses numerous issues with the older versions. The version 126.96.36.199 update is free on our website for version 6 users.
To arrange for support on version 6.8, contact firstname.lastname@example.org, however we would encourage you to view our extensive FAQ listings on our website first, since 90% of questions are addressed there. Your version 7 software will have continued free support through the current code cycle.