Problem getting heat pump water heater to run

Home Support Forum Lowrise Residential Code Questions Problem getting heat pump water heater to run

This topic contains 5 replies, has 1 voice, and was last updated by  Energysoft 2 weeks ago.

  • Creator
    Topic
  • #5647

    baec
    Participant

    Good morning,

    This is my first time posting on the new site, so I hope everything works out okay. I’m having a problem getting the program to run a heat pump water heater for a new construction project. I’m getting this message that I have attached that basically says it will not run with a first hour rating of “0” , but it will not allow me to enter another number. I have checked and I am up to date with updates. I’ve uninstalled and re-installed the program twice to no avail. I would appreciate some help with this issue. Thanks in advance.

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  • Author
    Replies
  • #5654

    Energysoft
    Keymaster

    Try deleting the unit and starting with another unit that has that value already populated.

    #5652

    baec
    Participant

    Hi Patti,

    When you go to the library do you see standby loss on any of the units? I don’t see how you can select a unit from the library if none of them show a standby lost.

    #5651

    baec
    Participant

    I did select one from the library, actually I tried 2 different manufacturers and still the same issue.

    #5650

    Patti
    Keymaster

    select a nea rated heat pump from the library

    Forum Admin
    Patti Van Guilder
    CEA | CPBD | CID

    #5648

    baec
    Participant

    I forgot to add the attachment

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