This error is caused by one of three things:
1. You installed EnergyPro as the Admin (or some other user) account but are now logging on as a different user. These files are installed into the Documents folder belonging to the user who installed the software and will not be accessible to other users due to Windows security protocols. You must install the software while logged on as the user who will be using it.
2. When you installed the software, the user account you installed under did not have sufficient security privileges to allow the software to create these files under the Documents\EnergyPro X\Libraries folder. You need to adjust the security privileges to allow that user account full access to that folder.
3. You have your Documents folder located on a virtual or cloud drive such as One Drive, Google Drive or DropBox. The Documents folder is where the EnergyPro Libraries are installed and these files must be located on the local computer drive. We suggest you remove or disable the virtual drive prior to installing.
In all cases this will require you correct the problem and then reinstall EnergyPro so these library files can be installed.
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